Returns & Exchanges
We want you to be completely satisfied with your By Hand London patterns and fabrics; if something isn't right, you can return physical goods within 14 days of receipt. Please note that due to their nature, digital sewing patterns are non-refundable once the download link has been accessed.
Check Eligibility
Ensure your items are unused, in their original packaging, and that any physical patterns remain uncut and factory-folded.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Package Your Items
Securely pack the items to prevent damage during transit; we recommend using a tracked shipping service as we cannot be responsible for lost parcels.
Receive Your Refund
Once your return is inspected and approved, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing