What Our Customers Say
āThe quality of the silk is unmatched. My custom dress fits perfectly and feels incredibly luxurious.ā
āExceptional craftsmanship. You can really tell these pieces are handmade with care right in London.ā
āI love the sustainable approach. My linen blazer is a timeless staple Iāll wear for years.ā
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Frequently Asked Questions
How long does shipping take for my order?ā¼
We typically process orders within 2 business days. Domestic delivery takes 3-5 days, while international shipping usually arrives within 7-14 business days depending on location.
What is your return policy for fashion items?ā¼
You can return unworn items in their original packaging within 30 days of delivery. Once received, we will issue a full refund to your original payment method.
Which payment methods do you currently accept?ā¼
By Hand London accepts all major credit cards, PayPal, and Apple Pay. Our secure checkout process ensures your financial information remains encrypted and protected at all times.
How do you ensure the quality of your products?ā¼
Every piece is handcrafted using premium, sustainably sourced fabrics. Our team performs rigorous quality checks on stitching and finishing to ensure your garment lasts for years to come.