Frequently Asked Questions
Everything you need to know about our handcrafted fashion and services.
What is the typical shipping timeframe for my order?
Since each piece is carefully handcrafted, please allow 3-5 business days for processing. Once shipped, domestic orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days.
Do you offer international shipping?
Yes, we ship our collections worldwide. Please note that international customers are responsible for any customs duties or import taxes that may apply upon delivery.
What is your return policy?
We accept returns on unworn items with original tags within 30 days of delivery. Because we focus on sustainable production, we offer full refunds or store credit, though return shipping costs are the responsibility of the customer.
How do I ensure I choose the correct size?
We provide a detailed size guide on every product page. If you are between sizes, we recommend sizing up for a more comfortable fit, or contacting our support team for personalized styling advice.
Are your garments sustainably made?
Sustainability is at the heart of By Hand London. We use ethically sourced fabrics and small-batch production methods to minimize waste and ensure every worker in our supply chain is treated fairly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.